Privacy Policy

[Last Updated October 2018]

Introduction

We respect privacy and your rights to control your personal data. We will be clear about what we collect and why we collect it. This privacy statement explains the personal information we collect from you, either directly or indirectly, and how we will use it.

This notice applies to all of the personal data that Reconnaissance Group collects including data that is collected when you visit our website, use our services, when you interact as a business customer, a supplier or business partner, when you contact us by phone, and by email.

Please read this Statement carefully to understand when you may provide personal information to us and how Reconnaissance Group uses the personal information provided.

Why We Collect Your Personal Data

We use the personal data you share with us, so we can communicate with you, for the purposes of administration, contracts and for providing our services to you.  Purposes include the following:

• Requesting and receiving information about our services online, by phone and by email
• Allowing us to keep you informed on the services or products you use, that we support
• Managing customer relations
• Resolving customer service issues
• Facilitating information access requests
• Answering your queries
• Providing status updates to you about your queries

Types of personal data we may collect

When you purchase a product or engage a service from Reconnaissance Group we will collect the following information from you:

• Your name
• Your company name & address
• Your email address
• Your postal address
• Your phone number
• Basic medical information
• Your GPS location
• Your GPS login credentials including your password and username

Sharing your personal data with others

We do not and will not sell your data to third parties. We only disclose your information as authorised in this Statement. No automated decision making will be used for personal data.  We may share your personal information with the third parties listed below.

If we are required by law to obtain your consent or we believe your consent appropriate in certain circumstances we will obtain your consent before we share your personal information.

Who we may share your data with & why

When you engage with us as a business customer, supplier or business partner, Reconnaissance Group may disclose the personal data that you have provided to us with a third party that is a necessary relationship for Reconnaissance Group to provide its services.  Services could include Microsoft Office365, necessary for general administration and communication. Other third parties include:

Hubspot

Autotask is our customer relationship management software.  Hubspot uses Amazon Web Services whose servers are located in Ireland and the USA. HubSpot participates in and has certified its compliance with the EU-US Privacy Shield Framework.

For more information: Hubspot & Privacy Policy

Smartsheet

Smartsheet is our organisation’s online collaboration work platform. Its servers are located in the USA. Smartsheet participates in and has certified its compliance with the EU-US Privacy Shield Framework.

For more information: Smartsheet & GDPR

Dropbox

We utilise Dropbox to share information amongst our team. Files that are added to Dropbox and synced to their servers are encrypted and kept in secure servers located in the USA and the EU. Dropbox participates in and has certified its compliance with the EU-US Privacy Shield Framework.

For more information: Dropbox Privacy

Sage

Sage is our accountancy software.  Sage does from time to time use  service providers outside of the EAA to help them provide services therefore from time to time your information can be transferred outside of the EAA to their group companies or affiliates.  All of these Sage group companies are subject to Sage group data protection policies and any transfers made are in accordance with the GDPR requirements.

For more Information: Sage GDPR

iWeb

Our GPS tracking solutions server is based in Canada with entities in the US, this is provided by iWeb.  iWeb participates in and has certified its compliance with the EU-US Privacy Shield Framework.  iWeb also complies with the GDPR regulations.

For more information:
iWeb GDPR compliance: iWeb GDPR Compliance
iWeb Privacy Policy: iWeb Privacy Policy

What we do with your data

Your personal data is stored and processed in the Reconnaissance Group Offices located in:

Ireland
Suite 5, Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland

New York
205 Hudson Street, 7th Floor, NY10013, New York, USA

Haiti
Floor 4, 151 Angles Ave Jean Paul II & Impasse Duverger, Port Au Prince, Haiti

The data is stored on our third party supplier servers located within Europe and the USA as outlined in this statement.

No third party providers have access to your data unless detailed in this statement or specifically required by regulations and law.

Technical measures, such as encryption, are implemented on these devices to protect your information.

How long we keep your personal data

If you are a business customer, supplier or business partner we are required to keep your data for 2 years after the contract finishes, in line with our data retention policy and in accordance with our statutory obligations. After this period, your personal data will be irreversibly destroyed. Financial information is retained for 7 years in line with statuatory requirements.

How we protect your data

We take the security of your data, and our responsibility to protect it, very seriously.  Reconnaissance Group uses a variety of technical, physical and organisational measures to protect your data.  For example we utilise access control measures, firewalls, secure servers, secure email platforms and encryption techniques.

What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us at privacy@reconnaissancegroup.com or in writing at Reconnaissance Group located at Suite 5, Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland.

In the event that you wish to complain about how we have handled your personal data, please contact us at privacy@reconnaissancegroup.com or in writing at Reconnaissance Group located at  Suite 5, Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland. We will then address your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact Irish Data Protection Authority and file a complaint with them.

Changes to this privacy notice

We reserve the right to change or add to this privacy notice and we will post any revisions to our website.  We will indicate at the top of the privacy notice when it was most recently updated.  By continuing to use our services and products you agree to be bound to the revised notice.